FAQ | Frequently asked questions

THE ORDERING PROCESS

How can I pay my order?

You can pay for your order via PayPal, Klarna (invoice within 30 days, instant transfer or installment purchase), credit card (American Express, Maestro, Mastercard, Visa).

Purchase on account via Klarna? How does it work?

A possible payment method in our online shop is purchasing on account via Klarna. To do this, selectKlarna - Pay now or laterat checkout. Immediately afterwards you can choose from various payment options (Pay in 30 days, installment payment or Pay now)

I didn't receive an order confirmation by email?

It can happen that your confirmation email is automatically assigned to your spam folder.

Please check your spam folder in advance.

If you have not received your confirmation email, please contact us at: Contact Form and we will immediately resend your order confirmation.

Can I still change or cancel my order?

Since we always strive to process the goods as quickly as possible, canceling or changing the order is unfortunately not always possible.

Please contact us immediately: Contact Form

I have a discount code. How do I redeem it?

You can redeem discount codes in the checkout in the last step before payment.

What needs to be considered before ordering?

We strongly recommend (especially if you have severe skin problems or illnesses) to get a skin consultation with us!

EVERYTHING ABOUT THE PRODUCTS

Are Misteriozna Beauty products vegan and cruelty-free?

Yes, all Misteriozna Beauty products are vegan and cruelty-free.

What skin types are Misteriozna Beauty products suitable for?

Misteriozna Beauty products are suitable for all skin types, including sensitive skin.

Why does acne treatment take so long? I need quick results.

Treating acne can often take longer because it is a complex skin condition influenced by various factors such as hormones, genetics, and skin care habits. Acne occurs when hair follicles become clogged and inflamed. This can be caused by overproduction of sebum, dead skin cells, or bacteria.

So why is it taking so long?

  1. Skin renewal cycle: The skin has a natural renewal cycle of around 28 days. It therefore takes a few weeks for the effects of acne treatments to become visible as the skin slowly renews itself and old, clogged pores are replaced by new, healthier skin.
  2. Adaptation time: Many acne treatments, especially those with active ingredients such as retinol or AHA, require an adjustment period during which the skin has to get used to the new ingredients. During this time, there may even be a temporary deterioration before improvement occurs.
  3. Inflammation: Acne is often associated with inflammatory processes that cannot be stopped immediately. This inflammation must first be reduced, which takes time, especially with deeper pimples and cysts.
  4. Sustainable results: In order to achieve lasting and visible improvements, consistent and long-term use of the right products is crucial. Quick fixes often only provide temporary results and can actually make skin problems worse in the long term.

Important Note: Patience is crucial when treating acne. It is important to continue using the recommended products consistently and to give the skin time to regenerate and heal.

Why do I get pimples from the Misteriozna Beauty products at the beginning?

Only about 1% of customers report getting pimples when they first start using Misteriozna Beauty products. Don't worry, this is completely normal and a sign that the products are working. Detox products work deep in the skin and dissolve stored pollutants and impurities, which can lead to temporary blemishes, redness or dryness in the first few days.

Give your skin time to get used to the new ingredients and go through the detox process. With continued use, your skin problems should improve and your complexion should become clearer and cleaner. It is important that you continue to use the products as usual.

Important instructions:

  • Regular use: The products should be used regularly morning and evening to achieve optimal results.
  • Results: The first visible results usually appear after 8-10 weeks.
  • Individual products: There is an individual product for every skin problem. We first solve a problem and then carry out another consultation to recommend another product that will help you achieve your desired skin condition. For hormonal acne, it may take longer and additional products may be required.
Where can I find the ingredients of the products?

The ingredients of the products can be found on the Misteriozna Beauty website or on the packaging of the products.

Which product is suitable for me?

You can find the active ingredients and areas of application under each individual product. You are also welcome to contact us.

Are all products suitable for pregnancy/breastfeeding?

Our products are also suitable for pregnant women and nursing mothers (except: Pure Retinol Serum, Aha Serum and Vitamin a Cream)

Microneedling/Dermaroller?

Our serums are sterile and therefore also suitable for microneedling and self-treatment with the derma roller.

I got impurities from the products. What can I do?

No panic! Give the care products and their active ingredients time (at least 3-4 weeks) to develop. It is natural that there may be an 'aggravation' at the beginning, especially with detox products, as active ingredients such as retinol (vitamin A) promote skin renewal.

What about UV exposure?

To protect your skin, it is advisable to always use UV protection. Be especially careful when using retinol in combination with sun exposure, as this can cause pigmentation and irritation.

My question was not answered

Feel free to send us an inquiry, our team is here for you!
contact@misteriozna.com

EVERYTHING ABOUT SHIPPING

Do you offer free shipping?

Yes, Misteriozna Beauty offers free shipping for orders over €150 within Germany.

How long does delivery take?

Usually 2-4 working days after receipt of payment.

Where can I find my tracking number?
  1. Log in to your account on the Misteriozna Beauty website.
  2. Click on "Orders".
  3. Click on the order for which you want to find the tracking number.
  4. You can find the tracking number under "Shipping Information".
The delivery status does not change. What should I do?

If the delivery status still has not changed after 24-48 hours, you can contact Misteriozna Beauty customer service.

E-mail: contact@misteriozna.com

My order hasn't arrived, what should I do?

If your order has not arrived after 10 working days, you can contact Misteriozna Beauty customer service.

E-mail: contact@misteriozna.com

RETURN & REFUND

I would like to return my goods. What do I have to do?

Inform Misteriozna Beauty customer service by emailing contact@misteriozna.com

Why are the return costs not covered?

Incorrect or damaged goods: If you received incorrect or damaged goods, Misteriozna Beauty will usually cover the return shipping costs.